The Keys to the City, Thinking Bigger Business Media.
Dealing with permits, zoning, inspections—it’s one of a business owner’s biggest headaches. But more cities are trying to make it easier to wrestle with all the red tape.
You can’t fight City Hall. For too many business owners, that has been a rock-solid fact of life—one they have repeatedly banged their heads against. That might be changing, though. Around the Kansas City region, several local governments are trying to make it easier for owners of small businesses to obtain permits and approvals, schedule inspections and deal with the myriad approvals that local government requires.
Where Everyone Knows Your Name
Sometimes, it’s enough just to have staffers who can serve as a regular point of contact.
Scott Kelley is the owner of Earthway Enterprises, a residential remodeler. Kelley has been in business here since 1999 and has worked in most communities in Kansas City. While some inefficiency seems to be built into city government, many have streamlined their processes well, he said.
“Honestly, I can’t say I’ve had a bad experience with any municipality,” Kelley said.
He was recently at Leawood City Hall, where he had to apply for four different permits, one of them for a 2,000-square-foot deck.
“They are very detail-oriented there, and I’ve heard a lot of people say that Leawood is hard to deal with,” he said. “I was in and out in 20 minutes. That’s probably because we have been dealing with the staff at Leawood for 13 years. We’re on a first-name basis with all of them.”
Having a familiar contact at City Hall can help small business owners learn about processes and rules.
Read the original article at Thinking Bigger Business Media 03.04.13